Privacy Policy

Privacy Policy




The protection of personal data is a matter of trust and the trust of customers is very important for Tuscani Cioccolato. For this reason, Tuscani Cioccolato intends to respect the private and personal sphere of its Customers and observe any applicable law relating to the processing of personal data. With this declaration, Tuscani Cioccolato intends to inform the Customer about the purposes and methods of processing the personal data collected and to request their consent in order to use them for certain purposes.


By reading this information, the Customer will be informed of the purposes and methods of detection and processing of personal data communicated in the context of navigation on the website and at the time of placing a purchase order, with any methods (e.g. electronic, telephone) such communication takes place. The Customer can visit the online stores and generally browse the website, without having to communicate personal data. While browsing the aforementioned site, at no time will it be possible to identify the Customer, who will remain anonymous, unless he decides to communicate his data and / or access his account by typing in User name and password.




1.1 Collection and processing of personal data

The specific purposes and methods of processing for which the personal data of customers are intended are listed below.


  1. Purchase order: Tuscani Cioccolato collects and processes the customer’s personal data for the collection and execution of purchase orders, for any complaints after the purchase and to provide the customer with the services available. These data are necessary for the management of purchase orders, also with commercial partners (for example logistics service providers, couriers, banks, etc.). It is advisable to enter a delivery address and a correct telephone number to give a purchase order and allow Tuscani Cioccolato to give you prompt and correct execution. A telephone number is also necessary in order to allow Tuscani Cioccolato to contact the Customer for any questions or requests for clarification and to allow Tuscani Cioccolato business partners to promptly and correctly execute the Customer’s purchase orders. Finally, the e-mail address is necessary for Tuscani Cioccolato to be able to communicate to the Customer the confirmation of receipt of the purchase order and for any other communications. Finally, the e-mail address is used when identifying the Customer to allow him to access his account.


  1. Reserved area – Customer Login: the Customer’s personal data and those relating to his purchase orders are saved in the Tuscani Cioccolato system, but will not be freely accessible for security reasons. Tuscani Cioccolato guarantees each customer access to a reserved area using a protected password. In this area, the Customer can view all the data regarding the purchase orders executed and those in progress and can also manage his personal data, any bank data and those relating to the possible subscription to the newsletter service. The Customer is required to treat the access data responsibly and in compliance with current regulations and not to disclose them to third parties. Tuscani Cioccolato will not be in any way responsible for incorrect or improper use of the password by the Customer.




1.2 Saving personal data through cookies

It is not necessary to accept the use of cookies while browsing the website. However, the Customer is informed that the use of the “shopping cart” function and the sending of any orders are possible only with the activation of cookies. Cookies are used on the website. Cookies are text files recorded on computer support that allow you to record some parameters and data communicated to the Tuscani Cioccolato computer system through the browser used by the Customer and allow an analysis of his habits in the use of a particular website. This saving allows Tuscani Cioccolato to adapt its website to the customer’s needs and also facilitates its use. Many of the cookies used are automatically deleted from the hard drive of the customer’s computer at the end of each browsing session (hence the name “session cookie”). Instead, there are cookies that remain on your hard drive. Their stay is quite long (a few years) for reasons of greater practicality. After a first visit to the site, the system will be able to recognize at each subsequent visit that the customer has already been on that site and therefore requests and preferred data of the customer will be retrieved (long-lasting cookies). These cookies will allow the Customer not to have to re-enter his password and fill in forms at each new access. Browsers generally limit the use of cookies, although they allow you to access the offers on the website more freely. Cookies can also be disabled. The website uses the “Google Analytics” service, a service of the company Google Inc. (“Google”). Google uses cookies. The information obtained through cookies on the Customer’s habits in using the websites (including the IP address) are transferred to a Google server in the United States, where they are stored. Google complies with the data protection provisions of the ‘Safe Harbor Principles’ and participates in the ‘Safe Harbor’ program of the US Department of Commerce. Google uses this information in order to analyze the habits of use of the website by the Customer, to provide Tuscani Cioccolato reports on visits to the website and for other communications relating to the use of the same website as well as, more generally, of the internet. Google transmits this information to third parties where it is required by law or if third parties process such data on behalf of and on behalf of Google. Google will under no circumstances link the customer’s IP address with other Google data. The Customer can refuse the installation of cookies by selecting the corresponding parameters in the specific browser options. It should be noted, however, that in this way the Customer will not be able to take full advantage of some functions of the site. By using this site, the Customer agrees to the processing of the data collected by Google in the manner and for the purposes described above. The Customer allows the registration of the user name and password in cookies after the browsing session is closed and their activation at the time of the next visit. The Customer can revoke this authorization at any time, with effects on the future, by selecting the specific browser parameters that allow the activation of cookies to be excluded.


For more information visit the section dedicated to the Cookie Policy


1.3 Secure transfer of personal

data The Customer’s personal data are transferred in encrypted form. This applies to the placing of purchase orders. For this purpose, the SSL (Secure Socket Layer) technique is used. Although it is not possible to guarantee absolute protection, Tuscani Cioccolato has adopted security measures for its systems against the loss, destruction, access, modification or dissemination of customer data by unauthorized third parties.




INTERESTED PARTY Having read this information, the Customer gives his express consent to the processing and communication of his personal data for the purposes and in the manner described in the previous Section 1. This consent is registered in the Tuscani systems Chocolate and can be revoked by the Customer at any time, with immediate effects.




The Customer has the right to obtain an indication of the origin of personal data, of the purposes and methods with which they are processed and of the logic applied in case of treatment carried out with the aid of electronic tools, as well as the identification details of the owner and manager of the processing of personal data, of the representatives of the latter and of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them.

The Customer has the right to obtain: (a) the updating, rectification or, when interested, the integration of personal data; (b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed; (c) the attestation that the operations referred to in letters (a) and (b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case of which this fulfillment proves impossible or involves a manifestly disproportionate use of means compared to the protected right.

The Customer has the right to object, in whole or in part: (a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; (b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.

As for the transmission and use of the Customer’s personal data for the purpose of verifying the payment risk, only with the express consent of the Customer Tuscani Cioccolato will communicate information relating to: (i) the percentage values ​​of risk collected during the six months prior to the request or those saved for the first time; (ii) the type of data used to calculate the percentage risk values; (iii) the implementation and meaning of the percentage risk values ​​for each particular case, elaborated in an understandable form.




The data controller is Tuscani cioccolato Srl, with registered office in Via Matteotti, 1 – 51010 S. Lucia di Uzzano (PT) – TUSCANY – ITALY